dblePrivacy Policy
Last updated: January 2025
Introduction
dble (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
Information We Collect
Account Information
When you create an account, we collect your name, email address, company name, and billing information.
Platform Data
We collect data from connected platforms (Shopify, Meta, TikTok, Google, Amazon) as authorized by you to provide our services. This includes product catalogs, campaign performance data, and creative assets.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, and system performance metrics.
How We Use Your Information
- To provide, maintain, and improve our services
- To build and operate AI marketing systems on your behalf
- To process transactions and send related information
- To communicate with you about updates, support, and marketing
- To monitor and analyze usage patterns and trends
- To detect, prevent, and address technical issues
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform
- Third-party platforms you authorize us to connect with
- Legal authorities when required by law
- Business partners with your explicit consent
Data Security
We implement enterprise-grade security measures including encryption in transit and at rest, secure cloud infrastructure, regular security audits, and compliance with SOC 2, GDPR, and CCPA standards.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. Upon account termination, we retain data for up to 90 days before permanent deletion, unless legally required to retain it longer.
Your Rights
You have the right to:
- Access and receive a copy of your data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
Cookies
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
Contact Us
For privacy-related inquiries, contact us at privacy@dble.io or write to us at our business address.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.